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How to Contact Gate.io Support
Here is a quick guide of where you can find answers to your questions. Why do you need a guide? Well, because there are a bunch of different types of questions and Gate.io has resources allocated specifically to get you on track and back to doing what you want — trading.

If you have an issue, it is important to understand which area of expertise the answer will come from. Gate.io has a plethora of resources including an extensive FAQ, online chat, YouTube channel, email and social networks.

So, we will outline what each resource is and how it can help you.


Frequently Asked Questions (FAQ)

Gate.io has been a trusted broker for over 8 years with millions of traders from all over the world. Chances are that if you have a question, someone else has had that question in the past and Gate.io’s FAQ is quite extensive.

We have got the common answers you need at here: https://www.gate.io/en/help
How to Contact Gate.io Support
If you have a question, this is the best place to start.
 

Online Chat

Gate.io’s online chat feature allows you to speak with one of our technical support staff members in real-time and get answers to your questions. These individuals are highly qualified, available 24 hours a day.

They can help you with navigating and utilizing different functions within the platform, troubleshoot any technical issues you might be having with the site, and match you with the proper resources you need to answer your question if it is outside their specialty.

While our technical support staff are brilliant and wonderful, they are not financial analysts so they won’t be able to tell which trades to open and when.
How to Contact Gate.io Support


Email and Contact Form

If you prefer to correspond through email, you can send a direct email to [email protected] and you’ll receive a response in 1 business day or less.

Or you can simply fill out the contact form: https://support.gate.io/hc/en-us/requests/new and a properly qualified support staff member will response for you. Just be sure to enter some information about the type of assistance you need in the “Description” field of the form.
How to Contact Gate.io Support
How to Contact Gate.io Support


Social networks

You can ask common questions in Social networks.
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